I wish to express my dissatisfaction with my recent stay at Hotel Bistrols from Dec 16 to Dec 17.
During my stay, I experienced an incident that left me quite unsettled. Around 20 mins after my check-in to the hotel, another group of tourists (think was a couple) was able to use hotel access card to access my room, we, both parties are shocked and super embarrassed. This situation raised significant concerns about the security protocols in place at the hotel. As a guest, I expect a certain level of safety. If the room was accidentally opened without my presence, I am not sure whether my belongings are going to disappear, this situation made me had just a light sleep throughout the whole stay.
The lack of adequate security measures not only compromised my sense of safety but also made me question the overall management of the hotel. In an age where guest security is paramount, I believe that Hotel Bistrols should prioritize ensuring that all rooms are properly secured and that guests feel safe throughout their stay.
A point to add is that the receptionist has poor attitude towards her service. The whole experience which I would not consider to give this hotel another try in future.
I hope that the hotel will take my concerns seriously and address these issues for future guests.
Quanchangzuishuaidenanren
夫妻/情侶出遊
入住於2024年09月
5.0
超讚
評價於:2024年10月03日
酒店非常棒!必住!
HKJC
夫妻/情侶出遊
雙人房,山景(馬特宏峰景)
入住於2024年09月
4.2
很好
評價於:2024年10月04日
Hotel Bristol offers a unique blend of convenience and charm in Zermatt. Its prime location, just a short 7-10 minute walk from the main street, provides an unparalleled view of the Matterhorn at sunrise - a sight you can enjoy from the comfort of your warm bed. The hotel's cozy atmosphere, clean rooms, and friendly staff ensure a pleasant stay. Practical amenities like free shuttle service to and from the station add to the convenience. The breakfast buffet is a highlight, featuring a rich variety of choices and a delightful self-service egg and pancake station. While not directly on the main street, the slight distance offers a peaceful retreat without sacrificing accessibility to Zermatt's attractions.
I wish to express my dissatisfaction with my recent stay at Hotel Bistrols from Dec 16 to Dec 17.
During my stay, I experienced an incident that left me quite unsettled. Around 20 mins after my check-in to the hotel, another group of tourists (think was a couple) was able to use hotel access card to access my room, we, both parties are shocked and super embarrassed. This situation raised significant concerns about the security protocols in place at the hotel. As a guest, I expect a certain level of safety. If the room was accidentally opened without my presence, I am not sure whether my belongings are going to disappear, this situation made me had just a light sleep throughout the whole stay.
The lack of adequate security measures not only compromised my sense of safety but also made me question the overall management of the hotel. In an age where guest security is paramount, I believe that Hotel Bistrols should prioritize ensuring that all rooms are properly secured and that guests feel safe throughout their stay.
A point to add is that the receptionist has poor attitude towards her service. The whole experience which I would not consider to give this hotel another try in future.
I hope that the hotel will take my concerns seriously and address these issues for future guests.
Quanchangzuishuaidenanren
夫妻/情侶出遊
入住於2024年09月
5.0
超讚
評價於:2024年10月03日
酒店非常棒!必住!
HKJC
夫妻/情侶出遊 雙人房,山景(馬特宏峰景)
入住於2024年09月
4.2
很好
評價於:2024年10月04日
Hotel Bristol offers a unique blend of convenience and charm in Zermatt. Its prime location, just a short 7-10 minute walk from the main street, provides an unparalleled view of the Matterhorn at sunrise - a sight you can enjoy from the comfort of your warm bed. The hotel's cozy atmosphere, clean rooms, and friendly staff ensure a pleasant stay. Practical amenities like free shuttle service to and from the station add to the convenience. The breakfast buffet is a highlight, featuring a rich variety of choices and a delightful self-service egg and pancake station. While not directly on the main street, the slight distance offers a peaceful retreat without sacrificing accessibility to Zermatt's attractions.
adelinexuan
夫妻/情侶出遊
豪華雙人房(馬特洪峰景)
入住於2025年08月
M306354****
家庭出遊
高級雙人房,山景(馬特宏峰景)
入住於2025年09月
U_MEI
夫妻/情侶出遊
雙人房,山景(馬特宏峰景)
入住於2024年12月
匿名用戶
家庭出遊
入住於2024年07月
訪客用戶
夫妻/情侶出遊
帶山景的雙人間
入住於2024年12月
Quanchangzuishuaidenanren
夫妻/情侶出遊
入住於2024年09月
HKJC
夫妻/情侶出遊
雙人房,山景(馬特宏峰景)
入住於2024年09月
hideaki.k
獨自出遊
標準單人房,山景
入住於2024年07月
訪客用戶
好友出遊
雙人房,山景(馬特宏峰景)
入住於2024年04月
訪客用戶
獨自出遊
標準單人房,山景
入住於2024年06月
adelinexuan
夫妻/情侶出遊 豪華雙人房(馬特洪峰景)
入住於2025年08月
M306354****
家庭出遊 高級雙人房,山景(馬特宏峰景)
入住於2025年09月
U_MEI
夫妻/情侶出遊 雙人房,山景(馬特宏峰景)
入住於2024年12月
匿名用戶
家庭出遊
入住於2024年07月
訪客用戶
夫妻/情侶出遊 帶山景的雙人間
入住於2024年12月
Quanchangzuishuaidenanren
夫妻/情侶出遊
入住於2024年09月
HKJC
夫妻/情侶出遊 雙人房,山景(馬特宏峰景)
入住於2024年09月
hideaki.k
獨自出遊 標準單人房,山景
入住於2024年07月
訪客用戶
好友出遊 雙人房,山景(馬特宏峰景)
入住於2024年04月
訪客用戶
獨自出遊 標準單人房,山景
入住於2024年06月